PDPA Compliance
Our commitment to protecting your personal data under Singapore law
Sentinel Assure Solutions Pte Ltd is fully committed to compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. As a licensed TradeNet declaration agent handling sensitive business and shipment data, we recognise the critical importance of data protection and privacy.
Our Data Protection Obligations
Under the PDPA, we are responsible for fulfilling the following obligations:
We obtain your consent before collecting, using, or disclosing your personal data, except where permitted or required by law.
We collect personal data only for reasonable purposes directly related to our TradeNet declaration services, and we notify you of these purposes at the time of collection.
We inform you of the purposes for which your data is collected, used, and disclosed before or at the time of collection.
We provide you with access to your personal data upon request and correct any inaccuracies in a timely manner.
We make reasonable efforts to ensure that your personal data is accurate and complete, especially when it may be used to make decisions that affect you.
We implement robust security measures — including access controls, encryption, and secure cloud storage — to protect your personal data from unauthorised access, collection, use, disclosure, or similar risks.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically 7 years for customs and tax records). After this period, data is securely deleted or anonymised.
We ensure that any transfer of personal data outside Singapore is subject to comparable protection standards, in accordance with PDPA requirements.
We respect the DNC Registry and do not send marketing messages to Singapore telephone numbers registered on the DNC Registry without checking the registry first.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer responsible for overseeing our data protection practices and ensuring PDPA compliance. Our DPO can be contacted for any data protection enquiries or concerns:
- Email: sean@sentinel-assure.com
- Phone: +65 8962 7807
- Address: 60 Paya Lebar Road, Paya Lebar Square, #06-28, Singapore 409051
We aim to respond to all data protection enquiries within 5 working days.
Security Measures
We implement the following technical and organisational security measures to protect your personal data:
- Access controls: Role-based permissions limiting data access to authorised personnel only
- Encryption: SSL/TLS encryption for all data transmission
- Secure storage: Google Workspace with enterprise-grade security and compliance certifications
- Staff training: Regular data protection training for all team members
- Incident response: Documented procedures for detecting, reporting, and managing data breaches
Your Rights Under the PDPA
As an individual whose personal data is held by us, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent for the collection, use, or disclosure of your data
- Request deletion of your data, subject to legal retention obligations
- Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated
Breach Notification
In the unlikely event of a data breach, we will:
- Assess the breach promptly and take immediate steps to contain it
- Notify affected individuals and the PDPC where required by law
- Implement corrective measures to prevent recurrence
Updates to This Statement
We may update this PDPA Compliance Statement from time to time to reflect changes in our practices or regulatory requirements. The latest version will always be available on this page.